Privacy Policy
This document describes how Tensaro Advisory Sdn Bhd collects, uses, and handles personal data in connection with our advisory services and this website.
Last updated: 1 May 2025 · Effective: 1 May 2025
1. Who We Are
Tensaro Advisory Sdn Bhd ("Tensaro", "we", "our", or "us") is a professional advisory firm registered in Malaysia. Our registered office is at Level 28, Menara Binjai, 2 Jalan Binjai, 50450 Kuala Lumpur, Malaysia.
We provide structured advisory services to organisations navigating AI accelerator hardware decisions. This Privacy Policy applies to personal data collected through our website at tensaro.pro and in the course of delivering our advisory engagements.
2. Data We Collect
We collect personal data in the following circumstances:
Information you provide directly:
- Your name and job title when completing our contact or enquiry form
- Your business email address and phone number
- Your organisation name and general description of your requirements
- Any additional details you include in free-text enquiry fields
Information collected automatically:
- Browser type, device type, and operating system
- Pages visited, time spent, and navigation path on this website
- Referring URL and general geographic location derived from IP address
- Interactions logged through analytics tools (see Section 8)
We do not knowingly collect sensitive personal data as defined under the Personal Data Protection Act 2010 (Malaysia) ("PDPA") through this website or in our standard engagement processes.
3. How We Use Your Data
We use personal data for the following purposes:
- To respond to enquiries submitted through our contact form
- To schedule and conduct advisory workshops, assessments, and retainer calls
- To prepare and deliver written reports, scorecards, and engagement outputs
- To send relevant updates about our services where you have consented
- To maintain records of our engagements as required for business operations
- To understand how visitors use our website and improve its content
- To comply with our legal obligations under applicable Malaysian law
We do not use personal data for automated decision-making that produces legal or similarly significant effects on individuals.
4. Legal Basis for Processing
Under the PDPA and applicable data protection principles, we process your personal data on the following bases:
- Consent: Where you have actively submitted your details through our contact form or agreed to receive communications from us
- Contract performance: Where processing is necessary to deliver an advisory service you have engaged us for
- Legitimate interests: For website analytics and improvement of our services, where this does not override your interests or rights
- Legal obligation: Where we are required to retain or disclose data under Malaysian law
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
- Enquiry and contact form data: up to 24 months from the date of last contact
- Active engagement records: for the duration of the engagement and up to 7 years after completion, as required for business and tax purposes
- Website analytics data: retained in aggregated or anonymised form according to the respective platform's retention settings
When data is no longer needed, we delete or anonymise it in a manner appropriate to the sensitivity of the data involved.
7. Your Rights
Under the PDPA and applicable law, you have the following rights regarding your personal data held by us:
- Access: You may request a copy of the personal data we hold about you
- Correction: You may request correction of inaccurate or incomplete data
- Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
- Objection to direct marketing: You may opt out of receiving marketing communications from us at any time
- Deletion: You may request erasure of your data, subject to any legal retention obligations we hold
To exercise any of these rights, please contact us using the details in Section 11. We will respond within a reasonable timeframe and in accordance with applicable law.
9. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include access controls, secure transmission protocols, and regular review of our data handling practices.
No method of transmission or storage is entirely without risk. If you believe your data has been affected by a security incident, please contact us promptly using the details below.
10. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this document. We encourage you to review this page periodically.
Continued use of our website or services after any update constitutes your acknowledgement of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
CONTACT·DETAILS — PP-CONTACT
Tensaro Advisory Sdn Bhd
Level 28, Menara Binjai, 2 Jalan Binjai, 50450 Kuala Lumpur, Malaysia
Phone: +60 3-2710 4683
Email: [email protected]