Terms & Conditions

1. Acceptance of Terms

By accessing and using this website or engaging Tensaro Advisory Sdn Bhd ("Tensaro", "we", "our", or "us") for advisory services, you agree to be bound by these Terms and Conditions. If you do not accept these terms, please discontinue use of the website and do not proceed with any service engagement.

These Terms constitute the agreement between Tensaro and you ("the Client" or "you") concerning use of this website and, where applicable, the delivery of advisory services.

2. Nature of Services

Tensaro provides structured advisory and planning services in the field of AI accelerator hardware. Our services are educational and strategic in nature and include:

• AI Readiness Assessments for mid-sized organisations
• GPU Workload Planning Workshops
• Compute Infrastructure Advisory Retainers

Our services constitute professional advisory work. They do not constitute financial advice, investment recommendations, legal counsel, or regulatory guidance. Outputs we produce — including reports, scorecards, and roadmaps — are informational and intended to support your own decision-making process. They are not binding specifications or implementation mandates.

We do not hold reseller, referral, or commission arrangements with hardware vendors. Our recommendations are based on our professional assessment of your stated requirements.

3. Engagements and Deliverables

The specific scope, deliverables, timeline, and commercial terms of any advisory engagement are set out in a separate Statement of Work or Engagement Letter agreed between Tensaro and the Client prior to commencement of work.

In the event of any conflict between these Terms and a signed Engagement Letter, the Engagement Letter shall take precedence for matters specific to that engagement.

We will make reasonable efforts to deliver services within the agreed schedule. Where delays arise due to factors outside our control or delayed input from the Client, timelines may be adjusted by mutual agreement.

4. Fees and Payment

Fees for each service are as stated on our website and confirmed in the relevant Engagement Letter. Prices are quoted in Malaysian Ringgit (RM) and are exclusive of any applicable taxes unless otherwise stated.

Payment terms are specified in the Engagement Letter. Where no separate payment schedule is agreed, invoices are due within 30 days of the invoice date.

We reserve the right to pause delivery of services in the event of outstanding invoices beyond the agreed payment period, subject to reasonable prior notice to the Client.

5. Intellectual Property

All content on this website — including text, design, structure, and graphics — is the property of Tensaro Advisory Sdn Bhd or its content suppliers and is protected under applicable Malaysian intellectual property law.

Deliverables produced during an advisory engagement are governed by the terms set out in the relevant Engagement Letter. Unless otherwise agreed in writing, Tensaro retains the underlying methodologies, frameworks, and templates used in producing deliverables, while the Client receives a licence to use the specific deliverable outputs for internal purposes.

You may not reproduce, redistribute, or republish content from this website or our deliverables without our prior written consent.

6. Confidentiality

Both parties acknowledge that, in the course of an engagement, they may receive confidential information from the other. Each party agrees to hold such information in confidence and not to disclose it to third parties without the prior written consent of the disclosing party, except where required by law.

This obligation continues for a period of three years after the conclusion of an engagement, unless a separate Non-Disclosure Agreement specifies otherwise.

Confidentiality obligations do not apply to information that is publicly known, already known to the receiving party prior to disclosure, or independently developed without use of confidential information.

7. Limitations of Liability

Our advisory services are provided in good faith based on information available to us at the time of engagement. The conclusions and recommendations we offer reflect our professional judgement and are intended to inform, not replace, your own decision-making process.

To the fullest extent permitted by Malaysian law, Tensaro's total liability to the Client for any claim arising from an engagement shall not exceed the fees paid by the Client for the specific engagement from which the claim arises.

We are not liable for indirect, consequential, or incidental losses arising from the use of our advisory outputs, including but not limited to procurement decisions, operational changes, or investments made in reliance on our recommendations.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable law.

8. Website Use

You may use this website for the purpose of learning about Tensaro and our services and for making genuine enquiries. You agree not to:

• Use the website in any manner that is unlawful or in breach of any applicable regulation
• Attempt to interfere with the operation, availability, or security of the website
• Submit false or misleading information through any form or communication channel on the site
• Use automated tools to scrape, collect, or extract content from the site without our written permission

We reserve the right to restrict access to the website at our discretion without notice.

9. Third-Party Links

This website may contain links to third-party websites for reference or convenience. We do not endorse, control, or take responsibility for the content or practices of any linked site. Accessing third-party sites from a link on our website is at your own discretion and risk.

10. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or connected to these Terms or any engagement with Tensaro shall be subject to the exclusive jurisdiction of the courts of Malaysia, unless otherwise agreed in writing.

Where a dispute arises, both parties agree to attempt resolution through direct discussion before pursuing formal proceedings.

11. Changes to These Terms

We may update these Terms from time to time. When changes are made, we will update the "Last updated" date above. Continued use of the website or engagement with our services after such changes constitutes your acknowledgement of the updated Terms.

Material changes affecting ongoing engagements will be communicated directly to the relevant Client before taking effect.

12. Contact

For questions about these Terms or any aspect of our services, please reach us through the following: